1. Introduction
Welcome to CorneliaNel.com. We value transparency, security, and ethical practices on our website. This document outlines our policies and procedures to ensure your information is protected, your experience is smooth, and the services we offer are clear.
2. Data Collected
We collect and store various types of data depending on your interaction with our website. Below, we outline the types of data collected and how they are handled.
2.1 Data Storage Location
CorneliaNel.com operates web servers hosted in Namibia, ensuring your data is stored locally and complies with Namibian data protection laws. We work with hosting providers who adhere to security standards to ensure your data is safe and handled responsibly.
2.2 Registration Data
When you register on our website, we store your username, email address, and any additional personal information in your user profile. You can view, edit, or delete this information at any time, except for your username. Website administrators can also access and edit this information.
2.3 Purchase Data
To access product support, we may store Envato/AncoraThemes purchase codes, along with their support expiration dates. This data is required for downloading products, accessing support, and providing other customer services.
2.4 Support Data
If you have a registered account, you can submit support tickets. These tickets are managed through a third-party system, and only the data you explicitly provide is used.
2.5 Comments
When you leave comments on our website, we collect the data provided in the comments form, along with your IP address and browser user agent string, to help detect spam.
2.6 Contact Form
Information submitted through the contact form is sent to our email, and it is stored on servers within Namibia. This information is used solely for customer service and is not shared with third parties.
2.7 Google Analytics
We use Google Analytics for anonymous reporting of site usage. No personalized data is stored. If you wish to opt-out of Google Analytics monitoring, use the following link: Google Analytics Opt-out.
2.8 Cases for Using Personal Data
Your personal information may be used for the following purposes:
- Verification/identification during website usage.
- Providing technical support.
- Sending updates and changes related to our services.
- Ensuring the security of personal information to prevent fraud.
- Customizing the website for a better user experience.
- Guaranteeing smooth performance of administrative functions.
3. Embedded Content
Pages on CorneliaNel.com may include embedded content such as YouTube videos, which behave in the same way as visiting the original website. These external websites may collect data, use cookies, and track your interactions with embedded content if you are logged into your account on those platforms.
3.1 Facebook
We use the Facebook page plugin to display our Facebook timeline. Your IP is not sent to Facebook until you give consent. Facebook’s data privacy policy can be found here.
3.2 Twitter
We use the Twitter API to display our tweets. Your IP is not sent to Twitter until you consent. Twitter’s privacy policy can be reviewed here.
3.3 YouTube
YouTube videos are embedded on our site. Your IP is not sent to YouTube until you consent. YouTube’s privacy policy can be found here.
4. Cookies
This site uses cookies—small text files placed on your device to improve your browsing experience. These cookies help retain user preferences, store information (e.g., for shopping carts), and provide anonymized tracking data through tools like Google Analytics.
4.1 Necessary Cookies (All Visitors)
- cfduid: Used by CloudFlare to apply security settings based on individual clients. Review CloudFlare’s Privacy Policy.
- PHPSESSID: Identifies your unique session on the website.
4.2 Necessary Cookies (For Logged-in Customers)
- wp-auth: Used by WordPress to authenticate logged-in users.
- wordpress_logged_in_{hash}: Verifies logged-in users.
- wordpress_test_cookie: Ensures cookies are working correctly.
- wp-settings-{UID}: Customizes your view of the WordPress admin interface based on your user ID.
5. Who Has Access To Your Data
If you are not a registered client for our site, there is no personal information we can retain or view regarding yourself. If you are a client with a registered account, your personal information can be accessed by:- Our system administrators.
- Our supporters when they (in order to provide support) need to get the information about the client accounts and access.
6. Third Party Access to Your Data
We don’t share your data with third-parties in a way as to reveal any of your personal information like email, name, etc. The only exceptions to that rule are for partners we have to share limited data with in order to provide the services you expect from us. Please see below:Envato Pty Ltd
For the purpose of validating and getting your purchase information regarding licenses for this theme, we send your provided tokens and purchase keys to Envato Pty Ltd and use the response from their API to register your validated support data. See the Envato privacy policy here: Envato Privacy Policy.Ticksy
Ticksy provides the support ticketing platform we use to handle support requests. The data they receive is limited to the data you explicitly provide and consent to being set when you create a support ticket. Ticksy adheres to the EU/US “Privacy Shield” and you can see their privacy policy here: Ticksy Privacy Policy.7. How Long We Retain Your Data For
We retain support ticket data and comments metadata until you request its removal. For registered users, we store personal information in your user profile, which you can view, edit, or delete anytime (except your username). Website administrators can also access this data
8. Security Measures
We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personally identifiable information is not captured/hijacked by third parties without authorization.
In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.
9. Your Data Rights
General Rights
If you have a registered account on this website or have left comments, you can request an exported file of the personal data we retain, including any additional data you have provided to us.
You can also request that we erase any of the personal data we have stored. This does not include any data we are obliged to keep for administrative, legal, or security purposes. In short, we cannot erase data that is vital to you being an active customer (i.e. basic account information like an email address).
If you wish that all of your data is erased, we will no longer be able to offer any support or other product-related services to you.
GDPR Rights
Your privacy is critically important to us. Going forward with the GDPR we aim to support the GDPR standard. AncoraThemes permits residents of the European Union to use its Service. Therefore, it is the intent of AncoraThemes to comply with the European General Data Protection Regulation. For more details please see here: EU GDPR Information Portal.
10. Third Party Websites
CorneliaNel.com may contain links to third-party websites. We do not control or screen these websites for privacy or security compliance. You are advised to review the privacy policies of any third-party sites you visit through our links. We are not responsible for any issues arising from interactions with third-party websites.
11. Release of Your Data for Legal Purposes
At times, it may become necessary to release your personal information in response to a legal request from government authorities or private litigants. We will disclose information only where we believe, in good faith, that it is necessary for civil or criminal matters. If we receive a subpoena, we may attempt to notify you or quash it ourselves, but we are not obligated to do either.
You release CorneliaNel.com from any damages that may result from the disclosure of your information for legal purposes. All data sharing for legal purposes will be in compliance with the laws of Namibia.
12. Changes to the Policy
We reserve the right to update this policy at any time. Any changes will be posted on this page with the updated revision date. It is your responsibility to review the policy periodically for updates.
Last Updated: 4 October 2024
This Policy and Procedure ensures that CorneliaNel.com operates transparently and in compliance with Namibian privacy laws, ensuring a secure, smooth experience for all users.